Lancaster Sewer District Commission

Lancaster Massachusetts

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LSDC's privacy policy covers the collection and use of personal information that may be collected by LSDC anytime you interact with LSDC, such as when you visit our website, when you purchase LSDC products and services, or when you call our associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at LSDC, and we go to great lengths to protect it.

Why we collect personal information

Why do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. 

What information we collect

There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you're discussing a service issue on the phone, participating in an online survey, etc. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; and information about the LSDC services you receive; and information relating to a support or service issue. We also collect information regarding customer activities on our website to help us to determine how best to provide useful information to customers and to understand which parts of our websites and products are of most interest to them.

If you use a bulletin board or chat room on a LSDC website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. LSDC is not responsible for the personally identifiable information you choose to submit in these forums.

When we disclose your information

LSDC takes your privacy very seriously. Be assured that LSDC does not sell or rent your contact information to marketers. To help us provide superior service, your personal information may be shared with legal entities within the LSDC who will safeguard it in accordance with LSDC's privacy policy. There are also times when it may be advantageous for LSDC to make certain personal information about you available to companies or organizations that LSDC has a relationship with or that perform work for LSDC to provide products and services to you on our behalf. These companies may help us process information, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with LSDC's policies. 

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information

LSDC takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.

Cookies and other technologies

As is standard practice on many websites, LSDC's website may use “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

As is true of most Web sites, we may gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

In addition we may use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.

LSDC's website has links to the sites of third-parties. LSDC is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those third-parties

Privacy questions

If you have questions or concerns about LSDC's Customer Privacy Policy or data processing, please contact us.

LSDC may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.  Policy Effective, January 1, 2005

Privacy Policy